Frequently Asked Questions
Everything you need to know about your Simmi London order.
How long does shipping take?
Standard UK delivery typically takes 3-5 working days, while Next Day Delivery is available for orders placed before 8 PM GMT. International shipping times vary by location, usually ranging from 7-14 working days.
What is your return policy?
We offer a 28-day return period from the date of delivery. Items must be unworn, in their original packaging, and with all tags still attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through PayPal, Klarna, and Clearpay.
How do I know which size to order?
Our footwear and clothing generally run true to size. You can refer to our comprehensive Size Guide located on each product page for specific measurements and international size conversions.
Do you restock items that are sold out?
We frequently restock our most popular styles. We recommend signing up for 'Back in Stock' notifications on the product page to be alerted as soon as your size becomes available again.